Get Help
Get Support
We, the Photon Team (sometimes referred to as Photonians :), are dedicated to help you.
If you've got questions or your app doesn't work but you really wish it would, try any of these:
Join our discord server to chat with the community or one of our team members when available.
- Start by checking the "Troubleshooting" section.
- For more contact options check this page.
- Premium Support is available in the Gaming Circle
Get Support Faster
For quick turnarounds please include:
a short description of the issue in English: "expected behaviour" vs. "actual behaviour". How frequent is the issue? Does it happen for everyone and all platforms? In specific situations? What happens?
can you reproduce this with one of our demos (modified or not)? Include repro steps or minimal repro project.
details about the client environment used:
- The platform details could be useful (device model and OS). e.g. iPhone X/iOS 10, Pixel 2/Android 8.0.
- For Unity builds, let us know which Editor you use (including the third digit) and if you compile via IL2CPP or Mono.
details about the network environment when needed:
- Send us the protocol used:
- IPv4 or IPv6 (or DNS64/NAT64).
- UDP or TCP or WSS, etc.
- Modem, router or other network equipments used in the affected network (gateway or between client and server).
- Via email only: We may request that you provide:
- Public IP address of affected client(s) / server(s).
- Results of
pingortracert/traceroute.
- Send us the protocol used:
add screenshots or a short video if the problem is something visual.