Frequently Asked Questions
Which Photon product is the right one for me?
The answer to this depends mostly on your project and team. Generally, we suggest to use either Fusion or Quantum, which are our most advanced client solutions.
For a quick overview, both product sheets contain the product picker "Quadrant":
Additionally, this page discusses using the Photon Cloud or Photon Server?.
Feel free to reach out to us for any questions.
Photon Cloud
Is Photon Cloud down?
Our Photon Cloud Status Page shows the current and past status per product. Information about incidents is also published on twitter: @photon_status.
Is there a default Photon Cloud region?
Actually, there is no default region. Clients know the Name Server address for the Photon Cloud. They are global and used to provide an up to date region list for the given AppId.
Clients will ping each region and identify the "Best Region", which has the lowest latency.
If none of the regions can be pinged successfully, the first region of the list is used.
Can we get a list of all Cloud servers / IPs?
Such a list does not exist as the Photon Cloud is changing too frequently. Servers get added or removed and even new regions show up from time to time. This means it is impossible to add the Photon Cloud (as a whole) to an allow-list.
It is a different topic for an Enterprise Cloud. We'd discuss this via mail.
Apps within the Photon Industries Circle can rely on the host name for allow-listing: *.photonindustries.io.
Is it possible to disable some regions?
Yes. It works in the other way around by defining a list of allowed regions. Read more about the "Dashboard Regions Filtering".
Billing
Do you have special offers for students, hobbyists or indies?
All our products have a free tier and a one-off entry-plan. We also usually take part in Unity's asset store sales and occasionally give vouchers to lucky ones.
Can I combine more than one 100 CCU plan for a single Photon application?
No. The 100 CCU plans are not stackable and can be applied only once per AppId. If you purchase multiple PUN+ asset seats then you must redeem each 100 free CCU for a separate AppId. If you need more CCU for a single app, the next higher plan is the 500 CCU one. If you subscribe to a monthly or yearly plan, then you will still keep the 100 CCUs for 12 months on top of / in addition to the CCU from your monthly/yearly plan.
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